Frequently Asked Questions 

1. How long does shipping take? We process all orders within 1–3 business days (Handling Time). Once shipped, delivery typically takes 4–15 business days (Mon-Fri) depending on your location. For a detailed list of delivery times for your specific country (e.g., Australia, USA, Germany), please refer to our full shipping policy.

2. Do you ship worldwide? Yes, we offer tracked shipping to customers worldwide. Whether you are in Europe, North America, or Oceania, we ensure your wellness products reach you safely.

3. Where do you ship from? As an international brand, we store our inventory in centralized fulfillment centers in Asia and Europe to ensure efficient logistics and reduce carbon emissions by shipping directly to you.

4. How does the 30-Night Risk-Free Trial work? We want you to be 100% satisfied. If our product doesn’t help you relieve tension or pain within 30 days of receipt, simply contact our support team. We will guide you through the return process for a full refund.

5. Do I have to pay for return shipping? Yes, customers are responsible for return shipping costs unless the item arrived damaged or defective. All returns must be sent to our headquarters in Germany. For the complete address and process please check our refund policy

6. Is my payment secure? Your security is our priority. We use encrypted SSL security to ensure that your credit card information is 100% protected.